Returns & Refunds Policy
Returns & Refunds Policy – Wallis Containers Ltd
At Wallis Containers Ltd, customer satisfaction is one of our highest priorities. We are committed to supplying quality new and used shipping containers throughout the United Kingdom.
This Returns & Refunds Policy explains the conditions for returns, refunds, exchanges, and order cancellations in accordance with applicable UK consumer protection laws and merchant standards.
By purchasing from Wallis Containers Ltd, you agree to the terms outlined below.
1. Return Window
You may return Goods within 30 days of delivery. The 30-day return window applies to new, standard (non-bespoke) containers. To exercise this right, notify us in writing at info@walliscontainers.com within the 30-day period, quoting your order reference and the reason for return.
For business-to-business (B2B) sales, returns are accepted for both defective and non-defective Goods on the terms set out below, subject to the restocking fee in Section 5.
2. Product Condition Eligibility
Returns are accepted for new products only. Goods must be returned in the same condition as delivered — unused, undamaged, and with all original fittings, accessories, and documentation. Used, refurbished, one-trip, and bespoke or modified containers are exempt from the standard 30-day return right, except where faulty or not as described.
3. Defective & Non-Defective Returns
We accept returns for both defective and non-defective products within the 30-day window:
- Defective Goods: if your container arrives damaged, is the wrong unit, or does not match the condition stated on your order, contact us within 48 hours of delivery at info@walliscontainers.com, including photographs where possible. We will arrange inspection and, where confirmed, a replacement, repair, or full refund at no cost to you, including return collection.
- Non-defective Goods: if you have changed your mind or no longer require the container, you may return it within the 30-day window subject to the restocking fee in Section 5 and the return transport arrangements in Section 4. The Goods must be in new, unused condition as set out in Section 2.
4. Return Method & Return Label
Returns are processed by mail (freight transport). Due to the size and weight of shipping containers, return transport must be arranged as follows:
- Return label — Customer responsibility: for non-defective returns, the customer is responsible for arranging and paying for return transport. We can organise HIAB-assisted collection on your behalf and the cost will be deducted from your refund, or you may arrange your own suitable freight transport.
- Defective Goods: where the Goods are faulty, damaged, or not as described, return collection is arranged and paid for by us at no cost to you.
Returned Goods must be accessible for collection and properly prepared for transport. Please ensure the container is empty, unlocked, and positioned for safe HIAB or flatbed loading.
5. Restocking Fees
A restocking fee of 15% of the product price applies to all non-defective returns. This fee covers inspection, repackaging, restocking, and administration. The restocking fee is deducted from your refund amount.
No restocking fee is charged for defective, damaged, or misdescribed Goods returned under Section 3.
6. Exchanges
We accept exchanges. If you wish to exchange a standard new unit for a different size or configuration, contact info@walliscontainers.com within the 30-day window. We will arrange collection of the original unit and supply of the replacement, with any price difference refunded or charged accordingly. The 15% restocking fee in Section 5 applies to the returned unit unless the exchange is due to a defect or our error.
7. How to Initiate a Return
- Email info@walliscontainers.com with your order reference and the reason for return (defective or non-defective).
- We will confirm acceptance and issue a Return Authorisation within 2 business days.
- Arrange return transport (see Section 4). For non-defective returns, you may arrange your own freight or request our HIAB collection service at cost.
- Ensure the Goods are accessible for collection and in new, unused condition.
- Refunds are processed within 10 days of receiving and inspecting the returned Goods.
8. Refund Processing Time
Approved refunds are issued to the original payment method within 10 days of our receiving and inspecting the returned Goods. The refund amount is the product price less any applicable restocking fee (Section 5) and, for non-defective returns, less any return transport cost arranged on your behalf (Section 4).
For defective Goods, a full refund (including original delivery charges) is issued with no deductions. For non-defective returns under the 30-day window, original delivery charges are non-refundable except where the entire order is cancelled before dispatch.
9. Bespoke & Modified Units
Containers modified to your specification (for example fitted with partitions, doors, windows, or bespoke paint) are made to order and are exempt from the 30-day return right under the Consumer Contracts Regulations, except where faulty or not as described.
10. Warranty Claims
Our wind & watertight guarantee and quality assurance apply for 30 days from delivery. To make a warranty claim, contact info@walliscontainers.com with your order reference and a description of the issue. We will inspect and, where a defect is confirmed, repair, replace, or refund at no cost to you.
11. Cancellation Before Dispatch
Orders may be cancelled free of charge up until dispatch. Once dispatched, cancellation and return are handled in accordance with this policy.
11. Contact Us
For returns, refunds, cancellations, exchanges, or any policy-related enquiries, please contact:
Wallis Containers Ltd
Email: info@walliscontainers.com
Phone: +44 7828 760858
At Wallis Containers Ltd, we are committed to resolving customer concerns fairly, professionally, and efficiently while maintaining the highest standards of service and compliance with UK consumer regulations.