WALLIS CONTAINERS LIMITED

Returns and Refunds Policy

Returns & Refunds Policy – Wallis Containers Ltd

At  Wallis Containers Ltd, customer satisfaction is one of our top priorities. We are committed to supplying quality new and used shipping containers throughout the United Kingdom. This Returns & Refunds Policy explains the conditions for returns, refunds, exchanges, and cancellations in compliance with applicable UK merchant and consumer standards.

By purchasing from Wallis Containers Ltd, you agree to the terms outlined below.

1. 30-Day Return & Refund Policy

Customers may request a return or refund within 30 days from the date of delivery under eligible circumstances.

To qualify for a return or refund:

  • The container must remain in substantially the same condition as delivered
  • The container must not have been modified, relocated, or damaged after delivery
  • Proof of purchase must be provided
  • The request must be submitted within the 30-day return period

2. Eligible Reasons for Returns

Returns or refunds may be approved if:

  • The wrong container was delivered
  • The container significantly differs from the description provided
  • The container arrives with major undisclosed structural defects
  • The container is not fit for its intended use due to verified faults
  • The order was duplicated or processed incorrectly

All claims are subject to review and inspection by our support team.

3. Non-Returnable & Non-Refundable Items

The following items are generally not eligible for returns or refunds:

  • Custom-built or modified containers
  • Containers sold as “As-Is”
  • Containers altered after delivery
  • Containers damaged by customer misuse or third-party handling
  • Cosmetic wear consistent with used containers, including:
    • Surface rust
    • Dents
    • Scratches
    • Paint fading
    • Previous repair marks

These are considered normal characteristics of used shipping containers and do not constitute defects.

4. Inspection Upon Delivery

Customers are encouraged to inspect all containers immediately upon delivery.

If any issue is identified, customers should:

  1. Take clear photographs of the issue
  2. Notify our team as soon as possible
  3. Provide delivery and order information

Prompt reporting helps us resolve concerns quickly and efficiently.

5. Return Authorization

All returns must receive prior approval from Wallis Containers Ltd before any container is returned or collected.

Customers requesting a return must provide:

  • Full name
  • Order number
  • Delivery address
  • Description of the issue
  • Supporting photographs where applicable

Unauthorized returns may be refused.

6. Refund Process

Once a return request has been reviewed and approved:

  • Refunds will be issued to the original payment method whenever possible
  • Approved refunds are typically processed within 5–10 business days
  • Depending on the situation, customers may receive:
    • A full refund
    • Partial refund
    • Replacement container
    • Store credit where mutually agreed

If the issue resulted from our error, Wallis Containers Ltd will cover reasonable return logistics costs where applicable.

7. Order Cancellations

Customers may request order cancellations before dispatch.

Cancellation terms include:

  • Orders cancelled before shipment may qualify for a full or partial refund
  • Orders already in transit may be subject to transportation or recovery fees
  • Custom-modified orders may not be cancellable once production or modification has started

8. Exchanges

Where suitable, we may offer exchanges instead of refunds based on:

  • Product availability
  • Inspection results
  • Delivery scheduling

Replacement deliveries will be arranged as efficiently as possible.

9. Delivery Refusal

Customers who refuse delivery without an approved reason may be responsible for:

  • Return transportation costs
  • Storage charges
  • Administrative handling fees

Any refund issued may be reduced to account for these costs.

10. Consumer Rights

Nothing in this policy limits or excludes rights available under UK consumer protection laws, including the Consumer Rights Act 2015.

11. Contact Information

For all returns, refunds, or cancellation requests, please contact:

Wallis Containers Ltd
Email: info@walliscontainers.com
Phone: +44 7828 760858

We are committed to handling all customer concerns fairly, professionally, and in accordance with UK merchant standards.