Returns & Refunds Policy
Returns & Refunds Policy – Wallis Containers Ltd
At Wallis Containers Ltd, customer satisfaction is one of our highest priorities. We are committed to supplying quality new and used shipping containers throughout the United Kingdom.
This Returns & Refunds Policy explains the conditions for returns, refunds, exchanges, and order cancellations in accordance with applicable UK consumer protection laws and merchant standards.
By purchasing from Wallis Containers Ltd, you agree to the terms outlined below.
1. 30-Day Returns & Refund Policy
Customers may request a return or refund within 30 days of the delivery date, provided the request meets the eligibility requirements.
To qualify for a return or refund:
The container must remain in substantially the same condition as delivered.
The container must not have been modified, relocated, or damaged after delivery.
Proof of purchase must be provided.
The request must be submitted within the 30-day return period.
2. Eligible Reasons for Returns
Returns or refunds may be approved if:
The incorrect container was delivered.
The container significantly differs from its advertised description.
The container arrives with major undisclosed structural defects.
The container is not fit for its intended purpose due to verified faults.
The order was duplicated or processed incorrectly.
All claims are subject to review and inspection by our customer support team.
3. Non-Returnable & Non-Refundable Items
The following items are generally not eligible for returns or refunds:
Custom-built or modified containers.
Containers sold on an “As-Is” basis.
Containers altered after delivery.
Containers damaged through customer misuse or third-party handling.
Normal cosmetic wear associated with used containers, including:
Surface rust
Minor dents
Scratches
Paint fading
Previous repair marks
These characteristics are considered normal for used shipping containers and do not constitute manufacturing defects.
4. Inspection Upon Delivery
Customers are encouraged to inspect their container immediately upon delivery.
If any issue is identified, please:
Take clear photographs of the issue.
Notify our team as soon as possible.
Provide your order number and delivery information.
Prompt reporting allows us to investigate and resolve concerns quickly.
5. Return Authorisation
All returns must receive prior written approval from Wallis Containers Ltd before any container is returned or collected.
To request a return, please provide:
Full name
Order number
Delivery address
Description of the issue
Supporting photographs (where applicable)
Unauthorised returns may be refused.
6. Refund Process
Once your return request has been reviewed and approved:
Refunds will be issued to the original payment method whenever possible.
Approved refunds are typically processed within 5–10 business days.
Depending on the circumstances, we may offer:
A full refund
A partial refund
A replacement container
Store credit (where mutually agreed)
Where the issue results from an error on our part, Wallis Containers Ltd will cover reasonable return transportation costs where applicable.
7. Order Cancellations
Customers may request to cancel an order before dispatch.
Cancellation terms include:
Orders cancelled before shipment may qualify for a full or partial refund.
Orders already in transit may be subject to transport or recovery charges.
Custom-built or modified containers may not be cancelled once production or modification has commenced.
8. Exchanges
Where appropriate, we may offer an exchange instead of a refund, subject to:
Product availability
Inspection results
Delivery scheduling
Replacement deliveries will be arranged as quickly as possible.
9. Refused Deliveries
Customers who refuse delivery without an approved reason may be responsible for:
Return transportation costs
Storage charges
Administrative handling fees
Any refund issued may be reduced to reflect these costs.
10. Your Consumer Rights
Nothing in this policy limits or excludes your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.
11. Contact Us
For returns, refunds, cancellations, exchanges, or any policy-related enquiries, please contact:
Wallis Containers Ltd
Email: info@walliscontainers.com
Phone: +44 7828 760858
At Wallis Containers Ltd, we are committed to resolving customer concerns fairly, professionally, and efficiently while maintaining the highest standards of service and compliance with UK consumer regulations.